Contact Us

Thank you for visiting RIVANE.

Our Customer Care team is here to assist with product information, existing orders, shipping, sizing, returns, exchanges, and other shopping-related enquiries.

Customer Care

Email: anthonyphi52@gmail.com

How We Can Help

• Order status and tracking information
• Shipping and delivery enquiries
• Beauty and skincare product questions
• Footwear and apparel sizing
• Returns and exchanges
• Damaged, defective, or incorrect products

Customer Service Hours

Monday – Friday: 9:00 AM – 6:00 PM

Most enquiries receive a response within 24–48 business hours.

Existing Orders

When contacting us about an existing purchase, please include your order number, full name, and the email address used during checkout.

If your enquiry concerns a damaged or incorrect item, please include clear photographs of the product and packaging where possible.