Return & Exchange Policy

Last Updated: August 2026

At RIVANE, we want customers to feel confident with their purchases. Eligible products may be returned or exchanged within 14 days after delivery.

Return Eligibility

To qualify for a return or exchange, products should generally be:

• Unused and unworn
• In their original condition
• Returned with original packaging, tags, labels, and accessories
• Free from stains, odors, damage, or signs of use

Beauty, Skincare & Cosmetics

For hygiene reasons, cosmetics, skincare, beauty, and personal care products must remain unopened and unused with their original protective or hygiene seals intact.

Opened, sampled, tested, or used beauty products are generally not eligible for return unless they arrived damaged, defective, or incorrect.

Apparel

Clothing must be unworn, unwashed, and returned with original tags attached.

Items showing signs of washing, perfume, makeup, staining, alteration, or wear may not qualify for return.

Footwear

Please try footwear on a clean indoor surface.

Returned footwear should include its original packaging where supplied and must not show signs of outdoor wear, damaged soles, excessive creasing, staining, or other visible use.

Items Generally Not Eligible for Return

• Opened or used skincare and cosmetic products
• Products with removed or broken hygiene seals
• Worn or washed apparel
• Footwear showing signs of outdoor use
• Customized or personalized products
• Items clearly identified as final sale

Damaged, Defective or Incorrect Products

If your order arrives damaged, defective, or incorrect, please contact us within 7 days after delivery.

Please include your order number and clear photographs showing the product and packaging.

Requesting a Return

Please contact our Customer Care team before sending any item back.

Return instructions will be provided once your request has been reviewed.

Please do not send products back without first receiving return instructions.

Refunds

Approved returned products will be inspected after they are received.

If your refund is approved, it will be issued to the original payment method.

Your bank or payment provider may require additional processing time before the refund appears in your account.

Exchanges

Eligible footwear and apparel may be exchanged for another available size or suitable replacement product, subject to inventory availability.

Return Support

Email: anthonyphi52@gmail.com