Shipping Policy

Last Updated: August 2026

Thank you for shopping with RIVANE. This policy explains our standard order processing, dispatch, tracking, and estimated delivery timeframes.

Order Processing

Most orders are prepared and processed within 3–5 business days after payment has been successfully confirmed.

Business days are Monday through Friday and exclude weekends and public holidays.

During major promotions, holiday periods, or unusually high order volumes, additional processing time may occasionally be required.

Estimated Delivery Time

After your order has been dispatched, the estimated delivery timeframe is 20–25 calendar days.

The 20–25 day delivery estimate begins once the parcel has been handed over to the shipping carrier.

Please note: the 3–5 business day processing period is separate from the 20–25 calendar day estimated delivery period.

Shipping Confirmation

Once your order has been dispatched, a shipping confirmation email will be sent to the email address provided during checkout.

Tracking information will be included whenever available.

Tracking Updates

Tracking information may take several business days to begin showing movement after dispatch.

For international shipments, tracking may temporarily pause while parcels move between international and local delivery networks.

Possible Delivery Delays

Although our standard estimated delivery timeframe is 20–25 calendar days after dispatch, occasional delays may occur because of circumstances outside our direct control, including:

• Customs inspections or clearance
• Public holidays
• Severe weather
• High seasonal shipping volumes
• Transportation disruptions
• Local courier delays
• Remote delivery destinations

Shipping Address

Please carefully review your name, delivery address, postal code, and contact information before completing checkout.

RIVANE cannot guarantee successful delivery when incorrect or incomplete shipping information has been provided.

If you notice an address error shortly after placing your order, please contact us as soon as possible. Address changes cannot be guaranteed once fulfillment has started.

Customs, Duties and Import Charges

International shipments may be subject to customs duties, taxes, or import-related charges imposed by the destination country.

Unless otherwise stated during checkout, any applicable customs or import charges are the responsibility of the recipient.

Lost or Damaged Packages

If your package appears to be lost during transit or arrives damaged, please contact our Customer Care team with your order number and relevant details.

For damaged deliveries, we may request photographs of the outer parcel, packaging, and affected product.

Shipping Support

Email: anthonyphi52@gmail.com

Most shipping enquiries are answered within 24–48 business hours.